While collaborative tools allowed us to work from home and maintain close contact with our co-workers, the next step is just around the corner, thanks to artificial intelligence and machine learning. Artificial intelligence has spawned a subset of cognitive technologies that are improving with time at doing certain activities that were previously solely performed by humans. Artificial intelligence (AI) will revolutionize efficiency, enhance employee engagement, sharpen talent management and make processes more adaptable if it is used wisely. We observed an exploding use of AI in HR, with socially concerned but tech-savvy individuals using it to connect people to hospital beds, oxygen cylinders, and medications, among other things. While collaborative tools allowed us to work from home and maintain close contact with our co-workers, the next step is just around the corner, thanks to artificial intelligence and machine learning.

Recently the pandemic has pushed digital transformation to the front of the line. While collaborative tools allowed us to work from home and maintain close contact with our co-workers, the next step is just around the corner, thanks to artificial intelligence and machine learning. In every element of the company, the pandemic is driving a move towards a hybrid work paradigm, changing people's management and the way we work. Enterprises are on the verge of digital transformation and the use of artificial intelligence in HR departments will accelerate this process. Digital transformation improves the customer experience while also unlocking new value.

The critical success factor in the adoption of AI is accuracy in capturing data.